Returns & Refunds Policy
Returns
Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return:
-
The item must be unused and in the same condition that you received it.
-
The item must be in its original packaging with all accessories included.
-
The item must be faulty due to a manufacturer defect, not as a result of misuse, damage, or installation errors.
-
A receipt or proof of purchase must be provided.
Please do not send your purchase directly to the manufacturer.
Refunds (If Applicable)
Once your returned item is received and inspected, we will notify you that we have received your return. We will also inform you whether your refund has been approved or rejected.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few business days, depending on your payment provider.
Partial Refunds (If Applicable)
Partial refunds may be granted in the following situations:
-
Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
-
Any item returned more than 30 days after delivery.
Late or Missing Refunds
If you haven’t received your refund yet:
-
Check your bank account again.
-
Contact your credit card company — it may take some time before your refund is officially posted.
-
Contact your bank — processing times may vary.
If you have done all of the above and still have not received your refund, please contact us at:
Email: sales@adeptatechnologies.co.ke
Phone: 0725 285991
Exchanges
We only replace items if they are defective or damaged.
Products are covered under a warranty period of up to 3 months, depending on the manufacturer’s warranty terms.
To request an exchange, contact us at sales@adeptatechnologies.co.ke or call 0725 285991.
Shipping Returns
To return your product, send it to:
Adepta Technologies
Munyu Road, Off Luthuli Avenue
Munyu Business Center, 2nd Floor
Nairobi, Kenya
Phone: 0725 285991
Customers are responsible for return shipping costs, which are non-refundable. If a refund is approved, the cost of return shipping may be deducted from the refund.
Depending on your location, the time it may take for your exchanged product to reach you may vary.